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Privacy Policy

Last updated: 01 October, 2025

At The Whispering Trails, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

 

1. Information We Collect

When you interact with our website or book a tour, we may collect the following information:

  • Personal information: name, email address, phone number, billing address, passport/ID details (if required for travel arrangements).

  • Booking information: tour selection, travel dates, accommodation preferences, special requirements.

  • Payment information: processed securely by third-party payment providers (we do not store full credit card details).

  • Technical data: IP address, browser type, device type, and cookies for site functionality and analytics.

 

2. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Provide pre-tour communication and customer support

  • Arrange accommodations, transfers, and tour logistics

  • Improve our website and services

  • Send promotional offers or newsletters (only with your consent)

 

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., hotels, transport companies) strictly for tour arrangements

  • Payment processors for secure transactions

  • Legal authorities if required by law or to protect our rights

 

4. Cookies & Tracking

Our website uses cookies to:

  • Improve functionality and user experience

  • Analyze traffic and performance

  • Remember your preferences

You can manage cookies in your browser settings.

 

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

 

6. Data Retention

We retain your information only as long as necessary for:

  • Booking and service delivery

  • Legal or regulatory requirements

  • Business record-keeping

 

7. Your Rights

Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • Request a copy of your personal information

You can exercise these rights by contacting us at [Insert Contact Email].

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

 

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
The Whispering Trails
Email: info@thewhisperingtrails.com
Phone: +50254173533
Address: Calzada Santa Lucía norte #34, Alameda de Santa Lucia 34, Antigua Guatemala

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